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veridalosqa

Capital Allocation Experts

Privacy Policy

Your privacy matters to us at veridalosqa

Last Updated: March 15, 2025

Introduction

veridalosqa ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website veridalosqa.com or use our capital allocation services.

This policy applies to all users of our financial platform and services within Australia and internationally. By accessing our services, you agree to the collection and use of information in accordance with this policy.

Important Note

This Privacy Policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and incorporates requirements from the General Data Protection Regulation where applicable to our international users.

Information We Collect

We collect several types of information from and about users of our services, including information by which you may be personally identified.

Personal Information

Name, email address, phone number, postal address, date of birth, and government identification numbers required for financial services compliance.

Financial Information

Bank account details, investment preferences, financial goals, income information, and transaction history related to our capital allocation services.

Technical Information

IP address, browser type, device information, operating system, referring URLs, and usage patterns on our platform.

Communication Data

Records of correspondence, support requests, feedback, and any other communications between you and veridalosqa.

How We Use Your Information

We use the information we collect about you for various purposes, including:

Service Provision: To provide, operate, and maintain our capital allocation platform, process transactions, and deliver personalized financial guidance tailored to your investment goals.

Communication: To communicate with you about your account, respond to inquiries, provide customer support, and send important updates about our services or changes to our terms.

Compliance and Legal: To comply with legal obligations, including anti-money laundering laws, know-your-customer requirements, and other financial regulations applicable in Australia.

Security and Fraud Prevention: To detect, prevent, and respond to fraud, unauthorized transactions, claims, and other potentially illegal activities or security threats.

Analytics and Improvement: To analyze usage patterns, improve our services, develop new features, and better understand how our platform serves your financial planning needs.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users, provided they agree to keep this information confidential.

Legal Requirements: We may disclose your information when required by law, court order, or government authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with notice provided to affected users.

Financial Institutions: We may share necessary information with banks, payment processors, and other financial institutions to facilitate transactions and comply with financial regulations.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

All sensitive data is encrypted both in transit and at rest using industry-standard protocols.

Access Controls

Strict access controls ensure only authorized personnel can access your information.

Monitoring

Continuous monitoring systems detect and respond to potential security threats.

Compliance

Regular security audits and compliance checks maintain the highest standards.

Despite our security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to protect your information.

Your Privacy Rights

Under Australian privacy law and applicable international regulations, you have several rights regarding your personal information:

  • Right to Access

    You can request a copy of the personal information we hold about you, including how it's being used and who it's been shared with.

  • Right to Correction

    You can request that we correct any inaccurate or incomplete personal information we hold about you.

  • Right to Deletion

    You can request that we delete your personal information, subject to legal and regulatory requirements that may require us to retain certain data.

  • Right to Restrict Processing

    You can request that we limit how we use your personal information in certain circumstances.

  • Right to Data Portability

    You can request a copy of your personal information in a commonly used electronic format for transfer to another service provider.

  • Right to Object

    You can object to certain uses of your personal information, particularly for direct marketing purposes.

To exercise any of these rights, please contact our Privacy Officer using the details provided below. We will respond to your request within 30 days and may require verification of your identity before processing your request.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Type Retention Period Legal Basis
Account Information 7 years after account closure Financial regulations compliance
Transaction Records 7 years from transaction date Tax and regulatory requirements
Communication Records 3 years from last contact Customer service and dispute resolution
Marketing Data Until consent withdrawn Consent-based processing
Website Analytics 26 months Business analytics and improvement

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data destruction policies and applicable legal requirements.

International Data Transfers

As a financial services provider, we may need to transfer your personal information to countries outside Australia for processing or storage purposes. When we do so, we ensure appropriate safeguards are in place to protect your information.

We only transfer personal information to countries with adequate privacy protections or under approved transfer mechanisms such as:

• Standard contractual clauses approved by privacy authorities
• Adequacy decisions recognizing equivalent privacy protections
• Binding corporate rules within our organization
• Your explicit consent for specific transfers

All international transfers comply with Australian privacy laws and applicable international data protection regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide personalized content.

Essential Cookies: Necessary for the website to function properly and cannot be disabled in our systems. These enable core functionality like security, network management, and accessibility.

Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our site's functionality.

Functional Cookies: Enable the website to provide enhanced functionality and personalization based on your interactions and preferences.

You can control cookies through your browser settings and may choose to disable them. However, this may affect the functionality and performance of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other operational needs. When we make significant changes, we will:

• Notify you via email at the address associated with your account
• Post a notice on our website highlighting the changes
• Update the "Last Updated" date at the top of this policy
• Provide at least 30 days' notice before significant changes take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Privacy Contact Information

Privacy Officer
veridalosqa
Theodore St, Curtin ACT 2605, Australia
Phone: +61 2 6125 4705
Email: privacy@veridalosqa.com

General Inquiries:
info@veridalosqa.com

Complaints and Dispute Resolution

If you have concerns about how we handle your personal information or wish to make a complaint, please contact our Privacy Officer first. We are committed to resolving privacy concerns promptly and fairly.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

For international users, you may also have the right to lodge complaints with your local data protection authority.